Views: 42 Author: Site Editor Publish Time: 2018-07-31 Origin: Site
Our engineer went to the customer ’s company in Malaysia for home installation
SERVICE POLICY
Perfect pre-sale, sale, medium and after sale management system
Pre-Sale
01. After the completion of product packaging, the professional service personnel will sent the packaging process to the customer. And tell the customer what time of delivery, and what is the way of logistics (Such as: sea, land, air. We can select the modes of transport according to customer requirements
02.We will actively communicate with customers before delivery, to allow customers to prepare ahead of water, electricity, gas and other installation requirements of site.
03.Before delivery, if the customer need, can arrange engineers to our factory, we provide free products debugging training. We can also provide pick up and arrange accommodation.
04.We will provide free accessories and some commonly used goods issued, for subsequent customer maintenance. (Such as: wet bulb gauze, relays etc.)
In Sale
01.A professional customer service personnel will inform the cargo departure time, and the expected arrival time.
02.In the transport of goods at the same time, we will let the related product manual, operation manual and installation of video, and related circuit diagram, structure diagram, frozen map to the customer for reference.
03.When customers get the goods, we will use video to help customers to install equipment till it can
be used normally.
After sales
01.Our professional customer service will have a telephone or email for the use of customers every 2 months, know about the customers' using, provide timely help.
02.If the customer have problems arised in the use of equipment, when we receive the feedback questions, we will give response within 2 hours. And give solutions within 24 hours.
03.If you need to replace the parts. Within a year ,we can provide customers with appropriate accessories free of charge, and online to assist customers to complete the replacement parts , until the machine running properly .
04.If necessary, we can arrange professional technical engineers to provide on-site service free of charge, but customers may need to undertake some travel expenses for our technical engineers.
Sanwood Environmental Chambers Co.,Ltd, based in Taiwan. We are a direct factory which has specialized in manufacturing environmental
test chambers for 22 years.
Our products have exported to more than 40 countries, included USA, UK, Russia, Italy, Poland, Switzerland, etc.
We mainly produce:
1. Temperature & humidity test chamber ( Temperature range: -75~+180C, Humidity range: 10%~98%RH)
2. High low temperature test chamber( Temperature range: -75~+180C)
4. Xenon lamp accelerated aging test chamber
5. Ozone accelerated aging test chamber
6. Thermal shock test chamber( Two-zone type and three-zone type)
7. Rapid temperature change test chamber （Heating & cooling rate: 5C/min, 10C/min, 15C/min）
8. Salt spray corrosion test chamber
11. Temperature & altitude test chamber
12. Temperature, humidity and vibration combined chamber
Joy Li
Guangdong Sanwood Technology Corporation.,limited
ADD: No.88, Songchang Road, Songbotang, Changping, Dongguan, Guangdong
TEL: +86+769-81182799
FAX: +86+769-82987199
E-mail: sales7@climatic-chambers.com.tw
Website: http://www.sanwood.cc
